Returns and Exchanges

Frequently asked questions about returns, exchanges and refunds.

How do I return?

• Visit our returns center

• Enter your order number and email address to start

• Follow the instructions and select the items you want to return

• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 30 days from the date of purchase

• In unused and resellable condition

• In the original packaging with all the tags intact

What items are non refundable? 

 The following items cannot be returned:

• Gift cards

• Discounted items (if applicable)

The item I received is damaged

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items. Please email us your order number and exchange request.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.